SHIPPING AND RETURNS POLICY
RETURNS/EXCHANGES
If you are not happy with your purchase, we will accept a return of a unused product within 14 days. Once we receive the returned item N Frank will then give a full refund (excluding shipping as we are unable to refund the initial shipping cost of your order).
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1. To start a return, please contact us at info@nfrank.co.uk. stating the invoice number and reason for the return, we will then try to get back to you within 24 hours with an address to post the returned parcel back to us. Once we receive your returned item, we will then start processing your refund and will notify you as soon as that is complete.
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2. Please allow up to 14 days for your return to be processed.
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3. Discounted items are not eligible for a return
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4. Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund.
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5. If you would like to exchange an item you have purchased, once we recieve the original returned goods, the exchanged item will be sent out immediately.
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SHIPPING
N Frank ("we" and "us") is the operator of (https://www.nfrank.co.uk) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
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1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
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2. Shipping Costs
Standard shipping to the United Kingdom only. Fixed price of 3.95 and we will always try to aim to ship your item out to you within 24 hours, however if we are unable to, then your parcel will be delivered within 1-3 business days.
This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
N Frank will happily accept returns due to change of mind as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
(N Frank) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
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4. Delivery Terms
4. 1 We are currently only shipping within the United Kingdom. We are also offering Free Delivery for the UK which is communicated via the main page and any changes to the offer of free delivery will be communicated on the main page and again in the cart section so you as the customer will always be made aware.
4.2 All items will be delivered to the recipient between 3-5 business days, any delays will be communicated straight away.